About2024-07-08T17:21:46+00:00

Our Company

Back when the Affordable Care Act passed in 2010, the healthcare and insurance systems were somewhat fragmented. They only had so much capacity to connect Consumers with Brokers who could then help them sign up for the plan that fit their needs. Many consumers were left with little help, confused and carriers were unable to handle the volume of leads.

Back when the Affordable Care Act passed in 2010, the healthcare and insurance systems were somewhat fragmented. They only had so much capacity to connect Consumers with Brokers who could then help them sign up for the plan that fit their needs. Many consumers were left with little help, confused and carriers were unable to handle the volume of leads.

The Vision

John Kurath, Big Wave Systems President, saw the rigors of the first two open enrollment periods and knew there had to be a better way. From the very beginning, the vision was to create a system that would connect people faster to the broker or sales agents who could provide them the information they needed to buy their policy.

Help On Demand was originally developed and launched for healthcare exchanges, the industry in which John and his team had decades of combined experience. Yet, the technology truly transcends to companies in all professional service industries that need intelligent lead distribution which will increase customer satisfaction and improve ROI.

Our Management & Sales Team

John Kurath

President

Mike Ashamalla

Sr. VP of Business Development

Aaron Lanahan

Sr. VP of Product Strategy and Operations

Frequently Asked Questions

What is Synapse?2023-04-06T15:30:14+00:00

Synapse is a technology that distributes leads. The Synapse algorithm quickly and logically uses data points to deliver the leads you generate from your website or marketing campaigns to your brokers or sales reps.

You set the criteria and response times to maximize your speed to lead.

How to Help On Demand and Lead Distribution On Demand improve ROI?2023-04-19T21:59:38+00:00

The faster a potential customer gets answers, the more likely they are to convert to a sale. Many companies have a manual clunky way to deliver leads via email or text with no visibility.

With both products no lead is ignored – if it’s not accepted it goes to the next person. You set the parameters and criteria and let the algorithm do the work. There are also accountability features that ensure you have the transparency to see the contact rate of your prospects. Some of our customers have seen a 5%-26% increase in conversion.

Do you sell leads?2023-04-06T15:29:38+00:00

No. Our expertise is technology and lead distribution.

Is your system a CRM?2023-04-17T16:18:37+00:00

No, both Help On Demand and Lead Distribution On Demand work with your CRM and increase its efficiency. It adds speed and intelligence to the lead delivery. It also allows you to ensure no leads “drop on the floor”. Our products can also stand-alone if you do not want integrate with a CRM.

Implementation – how long and what resources are needed?2023-04-06T15:30:30+00:00

It can take as little as 30 days or as long as 120 days depending on the size and complexity of your organization’s needs. Our technology team does most of the heavy lifting but will need some internal IT collaboration to ensure a seamless integration.

We would be happy to schedule a discovery call with you to give you an estimate based on gathering some data and information about your needs.

Training2023-04-06T15:28:50+00:00

Included in your implementation will be a one-time training session and unlimited access to training materials.

Support2023-04-06T15:28:38+00:00

The great news is our customers very rarely incur the need to contact us for issues. In the rare occasion you need assistance or there is a problem we are available to help ensure you are up and running efficiently. Our up time is 99.9%.

Cost2023-04-06T15:28:22+00:00

Every company is different and so are your needs. We customize the software and the cost depending on your configuration.

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